Find the fault
Slow or unreliable computers, unexpected errors and system problems. Diagnosis, clear findings and sensible next steps.
Upwell & the surrounding villages
Technology trouble?
Let’s sort it.
Friendly, practical IT help backed by 30 years’ experience. At your home or remotely, with clear explanations every step of the way.
Flexible appointments, including evenings and weekends by arrangement.
●30 years of IT experience●Home visits & remote support●Clear prices agreed beforehand
Help for your home
You don’t need to
know the jargon.
Tell me what’s happening and what you’d like to do. Whether it’s a computer that won’t behave or a question you’ve been meaning to ask, we’ll work through the options together.
A system that suits you
Computer builds and upgrades planned around your needs and budget. Parts, software and work agreed before starting.
A little guidance goes a long way
Computer setup, software questions and general IT help, explained patiently and at your pace. Remote help where suitable.
Straightforward pricing
Know where you stand.
At your home
Hands-on help, locally.
£50includes the first hour
Includes travel within the listed service area. Additional time is £20 per half-hour, prorated by the minute and agreed before continuing.
Remote support
Help without a home visit.
£20includes the first 30 minutes
For suitable issues. Additional time is £10 per 15 minutes, prorated by the minute. You stay in control of the session.
Initial session minimum charges apply. Diagnosis and advice are chargeable even when a repair isn’t practical. Parts and software are extra and agreed beforehand. Payment on completion by bank transfer or cash. Not VAT registered; no VAT charged. Builds, upgrades and business work are quoted individually.
Help for your business
Experience beyond
the everyday fix.
Support with the bigger technology questions, from recovering essential systems to making better use of your data. Each engagement starts with an agreed scope and individual quote.
Backup, recovery & disaster recovery
Review your arrangements, identify recovery needs and plan practical improvements for when systems or data become unavailable.
Data intelligence
Help exploring how your data can support clearer reporting, useful insights and better-informed business decisions.
Data governance
Assistance with how business data is owned, organised, managed and kept useful, with a scope tailored to your organisation.
Connected planning
Help connecting data, people and planning processes so teams can work from a more joined-up view.
Your local IT support
Based in Upwell.
Here to help nearby.
Home visits across these towns and villages. Remote support is also available for suitable issues. Appointments are flexible and subject to availability.
- Upwell
- Outwell
- Friday Bridge
- Elm
- Emneth
- Nordelph
- Downham Market
- Wisbech
01
Tell me the problem
Message or call with what’s happening, the device involved and your town or village.
02
Agree the next step
We’ll discuss the approach, likely cost and appointment, with terms provided before work begins.
03
Get practical help
I’ll investigate, explain the findings and agree any additional work with you.
A few useful answers
Before you
get in touch.
I’m not confident with computers. Is that OK?
Absolutely. You don’t need technical knowledge to ask for help. Describe the problem in your own words and I’ll explain the options clearly.
Can every problem be fixed remotely?
No. Some issues need hands-on investigation. I’ll discuss whether a remote session or a home visit is the better starting point.
Will you do extra work without checking?
Additional time, parts, software and significant changes require agreement first. We can set a spending limit before starting.
What if the computer can’t be repaired?
The agreed charge covers investigation, diagnosis and advice. If a repair is impractical or uneconomic, I’ll explain the findings and options.
Can I cancel or rearrange?
Please get in touch as soon as possible. There is no separate cancellation fee. Applicable consumer cancellation rights and any early-start request are explained in your booking terms.
Let’s talk
What’s not working?
Start with a message or a call. No technical explanation needed.
07359 299602jtaylor2@icloud.comMessage on Facebook ↗A useful first message
Tell me what’s happening, which computer or system is involved, your town or village and when you’re available.
Please don’t send passwords, security codes or confidential files in your first message.
Home visits and remote sessions by arrangement. Business enquiries welcome.
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